Safe local towing for breakdowns, collisions, shop transfers, and vehicles that should not be driven.
When this service helps
Call dispatch with your exact location, vehicle make and model, and a short description of what happened. We will assess equipment needs, access, and safety before confirming the service.
What to expect from our Edmonton towing service
When you call Ironline Towing & Recovery, tell dispatch your exact location, vehicle make and model, destination, and what happened. This helps us confirm the right setup before we dispatch, including whether your vehicle needs dollies to keep all four wheels off the road.
AWD, 4WD and vehicles that won’t roll
Towing an all-wheel-drive or four-wheel-drive vehicle with two wheels on the road can damage the drivetrain. Our truck carries dollies on every call, so AWD and 4WD vehicles are towed with all four wheels off the ground. We also handle vehicles that won’t start, won’t shift out of park or won’t steer.
Licensed, insured and priced in writing
Ironline is licensed and fully insured, including on-hook coverage for the vehicle we’re towing. As required by Alberta’s Vehicle Towing and Storage Regulation, you get a written estimate before the tow begins and an itemized invoice after.
Our 24/7 towing service can help with breakdowns, collision-related towing, shop transfers, vehicle relocations, and vehicles that should not be driven. We also consider access conditions such as parkades, narrow streets, soft shoulders, snow, ice, and roadside hazards.
Before the tow begins, the operator will assess the vehicle and surrounding area, explain the approach, and confirm the important service details. Pricing can depend on distance, vehicle size, destination, access, equipment, weather, and whether additional recovery work is required.
For your safety, move away from traffic when possible, turn on your hazard lights, and share a visible landmark or direction of travel with dispatch. Do not stand between vehicles or attempt a recovery in an unsafe position.
Ironline serves Edmonton and nearby communities, subject to operator availability, road conditions, and the service required. If you are not sure whether you need towing, battery boost, lockout help, or winching, call dispatch and describe the situation.
What we tow, and what we don’t
Ironline runs a light-duty self-loading tow truck with a wheel lift, a winch and a set of dollies. That setup covers most of what breaks down in Edmonton: sedans, hatchbacks, minivans, SUVs and half-ton pickups like an F-150, Silverado 1500, RAM 1500 or Tundra.
- Front-wheel drive cars are lifted by the front wheels and towed on the rear wheels.
- Rear-wheel drive vehicles are lifted from the back, so the drive wheels are off the road.
- AWD and 4WD vehicles go on dollies, so all four wheels are off the road and the transfer case is safe.
- Cars that won’t start, shift or steer are fine. Tell us on the phone so we bring the right setup.
What we don’t do: we don’t run a flatbed, and we don’t tow semis, buses or heavy-duty trucks. That includes three-quarter-ton and one-ton pickups: the Ford F-250, F-350, F-450 and F-550, the RAM 2500, 3500, 4500 and 5500, and the Silverado and Sierra 2500 and 3500. They are too heavy for our wheel lift and need a flatbed or a heavier wrecker. If your vehicle is very low, a classic you want carried on a deck, or too heavy for a light-duty truck, we will tell you that on the phone instead of showing up and wasting your time.
How a tow with Ironline works
- You call (780) 655-9779. A real person answers, usually the driver. Tell us where the vehicle is, where it needs to go, the make and model, and what happened.
- You get the price on the phone. We work it out from the distance and the setup your vehicle needs, before we drive anywhere.
- You get it in writing before we hook up. Alberta’s towing regulation requires a written estimate before the vehicle is secured. We send it by text so you have a copy.
- We load the vehicle with the wheel lift, and with dollies if it’s AWD or 4WD. Loading usually takes 10 to 25 minutes.
- We drop it where you asked and you get an itemized invoice. Pay by cash, e-Transfer, Visa or Mastercard.
Where we tow to
Anywhere you choose. We don’t have a storage yard and we never take your car to our own lot, so there are no storage fees. Common drop-offs are your own mechanic, a tire shop, the dealership, your home, or an auction yard if the car is being sold.
A few recent examples: a car from a tire shop in Meadowlark to an auction yard, a car from west Edmonton to a driveway in Stony Plain, and a 4WD from south Edmonton to a dealership in St. Albert. If the destination is outside Edmonton, tell us on the first call so the price includes the full trip.
Areas we cover
Our base is in southwest Edmonton and we tow across the whole city: south Edmonton, Mill Woods, west Edmonton, north Edmonton, downtown, and along the Anthony Henday and Yellowhead. We also cover St. Albert, Sherwood Park and Leduc and Nisku. You can see real photos from our calls in the gallery.
Common questions about towing in Edmonton
How quickly can a tow truck arrive?
Inside Edmonton most calls are reached in about 30 to 60 minutes, depending on traffic, weather and where the truck is when you call. Dispatch gives you a real estimate on the phone, not a promise we can’t keep.
How much does towing in Edmonton cost?
You get the exact price on the phone before we dispatch, and in writing before we hook up. It depends on the distance, the destination and whether your vehicle needs dollies. Current rates are on our pricing page.
Can you tow a vehicle that will not start?
Yes. Tell us whether the vehicle can roll, steer, and brake. This helps dispatch choose suitable equipment and plan a safe loading approach.
Can you tow a vehicle from a parkade?
Parkade access depends on clearance, turning space, vehicle condition, and the equipment required. Share the parkade level and clearance information when you call.
What information should I provide when requesting a tow?
Provide your exact location, nearest landmark, vehicle make and model, condition, destination, and any safety concerns. Photos can also help dispatch understand the situation.
Do you have a flatbed?
No. Our truck uses a wheel lift with dollies. It handles most cars, SUVs and light trucks safely, including AWD and 4WD. If your vehicle needs a flatbed, we will tell you on the phone.
Do you charge storage fees?
No. We don’t have a storage yard. Your vehicle goes straight to the place you choose.
Can you tow from St. Albert or Sherwood Park?
Yes. We cover St. Albert, Sherwood Park, Leduc and Nisku as well as all of Edmonton. Tell us both addresses and we will quote the full trip.
How can I pay?
Cash, e-Transfer, Visa or Mastercard. You get an itemized invoice after the tow.
Are you open 24/7?
Yes. We answer the phone and tow day and night, 7 days a week, including weekends and holidays.
Do you handle accident towing?
Yes, once the scene is released. You choose where the vehicle goes: your collision centre, your own mechanic, a dealer or your home. You also have the right to choose your own tow company after a collision. Read more in your rights when your vehicle is towed.
Are you insured?
Yes. Ironline is licensed and fully insured, including on-hook coverage for the vehicle while it is on our truck.
Winter towing and roadside safety in Edmonton
Edmonton weather can change quickly, especially during snow, freezing rain, and extreme cold. If your vehicle breaks down, turn on the hazard lights and stay in a safe position away from moving traffic. If you have warning triangles or reflective equipment, place them only when it is safe to do so.
When contacting dispatch, mention whether the vehicle is on a main road, residential street, highway shoulder, parking area, or in a ditch. Tell us if the vehicle is blocking traffic, has collision damage, or is difficult to access because of snow or ice.
Do not attempt to push a vehicle into traffic or use unsuitable straps and equipment. A proper towing or recovery approach helps reduce the risk of additional vehicle damage and keeps people away from dangerous positions.
If the situation is immediately dangerous or someone is injured, call 911 first. For towing, roadside assistance, or vehicle recovery, contact Ironline Towing & Recovery with your exact location and vehicle details.
Before requesting service, keep your phone available so dispatch can reach you with updates. If your location changes, contact us immediately and provide the new direction of travel or nearest intersection.