Safe local towing for breakdowns, collisions, shop transfers, and vehicles that should not be driven.
When this service helps
Call dispatch with your exact location, vehicle make and model, and a short description of what happened. We will assess equipment needs, access, and safety before confirming the service.
What to expect from our Edmonton towing service
When you call Ironline Towing & Recovery, tell dispatch your exact location, vehicle make and model, destination, and what happened. This helps us confirm the right setup before we dispatch, including whether your vehicle needs dollies to keep all four wheels off the road.
AWD, 4WD and vehicles that won’t roll
Towing an all-wheel-drive or four-wheel-drive vehicle with two wheels on the road can damage the drivetrain. Our truck carries dollies on every call, so AWD and 4WD vehicles are towed with all four wheels off the ground. We also handle vehicles that won’t start, won’t shift out of park or won’t steer.
Licensed, insured and priced in writing
Ironline is licensed and fully insured, including on-hook coverage for the vehicle we’re towing. As required by Alberta’s Vehicle Towing and Storage Regulation, you get a written estimate before the tow begins and an itemized invoice after.
Our 24/7 towing service can help with breakdowns, collision-related towing, shop transfers, vehicle relocations, and vehicles that should not be driven. We also consider access conditions such as parkades, narrow streets, soft shoulders, snow, ice, and roadside hazards.
Before the tow begins, the operator will assess the vehicle and surrounding area, explain the approach, and confirm the important service details. Pricing can depend on distance, vehicle size, destination, access, equipment, weather, and whether additional recovery work is required.
For your safety, move away from traffic when possible, turn on your hazard lights, and share a visible landmark or direction of travel with dispatch. Do not stand between vehicles or attempt a recovery in an unsafe position.
Ironline serves Edmonton and nearby communities, subject to operator availability, road conditions, and the service required. If you are not sure whether you need towing, battery boost, lockout help, or winching, call dispatch and describe the situation.
Common questions about towing in Edmonton
How quickly can a tow truck arrive?
Arrival time depends on your location, traffic, weather, road conditions, and equipment availability. Dispatch will provide a realistic estimate after confirming the details.
How much does towing in Edmonton cost?
The price depends on pickup distance, destination, vehicle type, access, equipment, and any recovery work required. Contact dispatch for an estimate based on your situation.
Can you tow a vehicle that will not start?
Yes. Tell us whether the vehicle can roll, steer, and brake. This helps dispatch choose suitable equipment and plan a safe loading approach.
Can you tow a vehicle from a parkade?
Parkade access depends on clearance, turning space, vehicle condition, and the equipment required. Share the parkade level and clearance information when you call.
What information should I provide when requesting a tow?
Provide your exact location, nearest landmark, vehicle make and model, condition, destination, and any safety concerns. Photos can also help dispatch understand the situation.
Winter towing and roadside safety in Edmonton
Edmonton weather can change quickly, especially during snow, freezing rain, and extreme cold. If your vehicle breaks down, turn on the hazard lights and stay in a safe position away from moving traffic. If you have warning triangles or reflective equipment, place them only when it is safe to do so.
When contacting dispatch, mention whether the vehicle is on a main road, residential street, highway shoulder, parking area, or in a ditch. Tell us if the vehicle is blocking traffic, has collision damage, or is difficult to access because of snow or ice.
Do not attempt to push a vehicle into traffic or use unsuitable straps and equipment. A proper towing or recovery approach helps reduce the risk of additional vehicle damage and keeps people away from dangerous positions.
If the situation is immediately dangerous or someone is injured, call 911 first. For towing, roadside assistance, or vehicle recovery, contact Ironline Towing & Recovery with your exact location and vehicle details.
Before requesting service, keep your phone available so dispatch can reach you with updates. If your location changes, contact us immediately and provide the new direction of travel or nearest intersection.