Last updated: September 2026
Ironline Towing & Recovery (“Ironline”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with Alberta’s Personal Information Protection Act (PIPA).
What we collect
- Your name, phone number and email address
- Your location, pickup and destination addresses
- Vehicle details such as make, model, colour and licence plate, and photos of the vehicle or scene
- Information you enter in our Request Service form
- Payment and invoice records
- Basic website usage data, described below
Why we collect it
We use your information to dispatch and complete the service you request, contact you about it, prepare written estimates, consent forms and invoices as required by Alberta’s Vehicle Towing and Storage Regulation, handle questions or complaints, and meet our legal, tax and insurance obligations.
Who we share it with
We do not sell your personal information. We share it only when needed to provide the service or when required by law, for example with a repair shop, dealer or insurer you ask us to deal with, with law enforcement when legally required, and with service providers who help us run our business, such as website hosting and payment processing.
Website analytics and advertising
Our website uses Google Analytics and Google Tag Manager to understand how visitors use the site, and Google Ads to measure calls and requests that come from our ads. These tools use cookies and similar technologies and may collect information such as your device, browser, pages visited and approximate location. You can limit this through your browser’s cookie settings or at Google’s ad settings.
When you reach our website by clicking one of our Google ads, we also record your IP address, the time of the visit, the page you landed on and your browser type. We use this only to detect invalid or fraudulent ad clicks and to block them in Google Ads. These records are deleted automatically after 30 days and are never sold or shared for any other purpose.
How long we keep it
We keep service and invoice records for as long as required for legal, tax and insurance purposes. Other information is kept only as long as it is needed for the purpose it was collected for.
Your rights
You may ask to see the personal information we hold about you and ask us to correct it. To make a request or ask a question about this policy, contact us at dispatch@ironlinetowing.ca or (780) 655-9779.